Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip. Understanding the platform’s terms, verification requirements, and bonus rules can save you time and prevent frustration later.
What You Need First
- Note: Ensure you have a valid email address and a phone number for verification purposes.
- Have a government-issued ID ready – a passport or driver’s license works for KYC checks.
- Prepare a payment method – credit/debit card, e-wallet like PayPal, or bank transfer.
- Check your internet connection – a stable 10 Mbps connection is recommended for smooth gameplay.
- Read the casino’s terms and conditions, especially regarding wagering requirements and withdrawal limits.
Account Setup
Creating an account is straightforward, but attention to detail during registration will help you avoid delays later.
- Visit the official website of Pointsbet and locate the “Register” or “Sign Up” button, typically in the top-right corner.
- Provide your full name, date of birth, email address, and a secure password. Use a unique password you don’t reuse elsewhere.
- Enter your residential address and phone number for verification purposes.
- Choose your local currency from the dropdown menu. This setting is permanent for most accounts.
- Accept the terms and conditions after reading the sections on bonuses and withdrawals.
- Complete the email verification by clicking the link sent to your inbox. If it doesn’t arrive within five minutes, check your spam folder.
- Log in using your new credentials and proceed to the cashier to make your first deposit.
App & PWA Guide
There is no standalone mobile app available for download from the Google Play Store or Apple App Store. Instead, the platform provides a mobile-optimized website and a progressive web app (PWA) that you can launch directly from your browser. This approach saves storage space and ensures you always have the latest version.
To install the PWA on Android, open the mobile site in Chrome, tap the three-dot menu, and select “Add to Home screen.” On iPhone, open the site in Safari, tap the Share icon, and choose “Add to Home Screen.” Log in with your pointsbet login credentials, and the app will behave like a native app, sending notifications for bonuses and updates.
How Bonuses Work
Bonuses at this casino are typically offered as a percentage match on your first deposit, often accompanied by free spins or credits. All offers come with wagering requirements (playthrough) that must be met before you can withdraw winnings.
Math Example:
Suppose you claim a 100% match bonus up to €100. You deposit €50, so the casino awards you €50 in bonus funds. Your total balance becomes €100 (€50 own deposit + €50 bonus). The wagering requirement is 35x the bonus amount: 35 × €50 = €1,750. You must place bets totaling €1,750 before the bonus funds convert to real withdrawable cash. If your balance reaches €200 after wagering, you can withdraw that amount minus the original deposit.
Important: Wagering requirements typically apply to the bonus amount only, but some promotions may include the deposit as well. Always check the specific terms for each offer.
Good to Know
If your withdrawal is delayed beyond the stated processing time (usually 24–72 hours for e-wallets and 3–7 days for bank transfers), follow these steps:
- First, verify that your account is fully verified. Incomplete KYC is the most common cause of delays. Check your account dashboard for any pending documents.
- Contact customer support via live chat (available 24/7 on the website) and provide your transaction ID. Live chat agents usually resolve issues within 10 minutes.
- If live chat is unavailable, send an email to support@thecasino.com with your username and a clear description of the issue. Expect a response within 24 hours.
- If the delay exceeds 7 business days, escalate the issue to the casino’s complaints department or the licensing authority (e.g., Curacao eGaming). Note that winnings from Curacao-licensed casinos may be subject to local income tax, so consult your tax advisor.
FAQ
How do I complete the pointsbet login process?
Open the website or PWA, enter your registered email address and password, and click the “Login” button. If you have forgotten your password, use the “Forgot Password” link to reset it via email.
What documents are required for account verification?
You typically need a copy of your government-issued ID (passport or driver’s license), a recent utility bill or bank statement as proof of address, and a screenshot of your payment method (e.g., blurred card showing the first six and last four digits).
Can I use the same account on multiple devices?
Yes, the platform supports simultaneous logins from different devices, including desktop, tablet, and phone. Your progress and wallet balance sync in real time across devices.
How long does a standard withdrawal take?
E-wallet withdrawals are usually processed within 24 hours, while bank transfers and credit card withdrawals may take 3 to 5 business days. Some delays may occur during weekends or public holidays.
What wagering requirement applies to free spins?
Free spin winnings are typically subject to a wagering requirement of 30x to 40x the bonus amount. For example, if you win €10 from free spins with a 35x requirement, you must wager €350 before withdrawal.
This guide covers the essentials for getting started, claiming bonuses, and handling withdrawals. Always read the latest terms on the website, as offers and conditions change frequently.