Whether you are a first-time visitor or returning to https://pointsbet-au.net/, this guide covers the essential features you need to know.
Prerequisites
- A valid email address and a strong password for account creation.
- Verification documents: government-issued ID, proof of address (utility bill), and proof of payment method (bank statement or card photo).
- Be at least 18 years old or the legal gambling age in your jurisdiction.
- Ensure your device meets the minimum system requirements for the PointsBet app (Android 6.0+, iOS 12.0+, or a modern web browser for the PWA).
- Enable two-factor authentication (2FA) via an authenticator app for enhanced security.
- Have a valid payment method: credit/debit card, e-wallet, or bank transfer.
How to Sign Up
- Open the PointsBet app or visit the mobile-optimized website. Tap Join Now.
- Fill in the registration form: email, username, password, date of birth, gender, and contact details.
- Provide your residential address and confirm that you accept the terms and conditions.
- Set your deposit limit and choose your preferred currency.
- Verify your account by clicking the link sent to your email. Complete KYC by uploading your ID and proof of address.
- Make your first deposit using a supported payment method. The bonus may be automatically credited.
Wagering Calculation
Understanding wagering requirements is crucial to maximizing bonuses. Suppose you claim a $100 deposit bonus with a 30x wagering requirement on the bonus amount. The total wagering needed is:
Total Wagering = Bonus × Wagering Multiplier
$100 × 30 = $3,000
However, different games contribute differently. Slots typically count 100%, table games like blackjack might count only 10%, and video poker sometimes 20%. If you play only slots, you need to wager $3,000. If you play blackjack, the effective wagering required becomes:
Effective Wagering = Total Wagering ÷ Game Contribution
$3,000 ÷ 0.10 = $30,000
Calculate the expected loss while wagering: The house edge on slots is about 3.5% on average. Your expected loss during the $3,000 wagering is $3,000 × 0.035 = $105. For blackjack (0.5% house edge), the expected loss on $30,000 wagering is $30,000 × 0.005 = $150. Thus, the bonus value = $100 minus expected loss, giving a negative expected value in many cases. Always read the terms.
Security
PointsBet uses 256-bit SSL encryption to protect your data. The platform is licensed under a Curacao eGaming license. Important: winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence. Always consult a tax professional. Enable 2FA in your account settings under Security. Never share your password or verification codes.
Money In, Money Out
| Payment Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Credit/Debit Card | Instant | 3–5 business days | None by PointsBet |
| E-wallet (Skrill, Neteller) | Instant | 24–48 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | May be charged by bank |
| Cryptocurrency (Bitcoin) | Up to 10 minutes | Instant (after node confirmations) | Network fee |
To withdraw, go to the cashier, select withdrawal, choose your method, and enter the amount. Verification may be requested. Minimum withdrawal is typically $10.
Fix It Fast
- Cannot log in: Reset your password via the Forgot Password link. Check that caps lock is off. If still locked, contact support to unlock your account.
- PointsBet app not loading: Clear the app cache (Android: Settings > Apps > PointsBet > Clear Cache; iOS: offload app). Force close and restart. Update the app to the latest version.
- Withdrawal pending indefinitely: Ensure all KYC documents are approved. Check if you have an active bonus that restricts withdrawals. Contact live chat if pending exceeds 72 hours.
- Verification document rejected: Resubmit with clearer images. Make sure the document is valid and matches your registered details. Acceptable formats: JPG, PNG, PDF under 5 MB.
- Bonus not credited: Check that you entered the bonus code (if required) and that the deposit meets the minimum amount. Terms may require a specific payment method.
Need to Know
What is the minimum deposit at PointsBet?
The minimum deposit is $10 for most payment methods, though some e-wallets may require $20.
How do I get the pointsbet app?
The PointsBet app is a progressive web app (PWA) that you can launch from your mobile browser. Add it to your home screen for quick access.
Can I change my pointsbet login password?
Yes, go to Account Settings > Security > Change Password. You will need your current password and a new one.
Are there any country restrictions?
PointsBet accepts players from most countries except those on restricted lists (e.g., US, UK). Check the terms for your jurisdiction.
How long do withdrawals take?
E-wallet withdrawals are processed within 24–48 hours, card withdrawals take 3–5 business days, and bank transfers can take up to 7 business days.
What is the wagering requirement for the welcome bonus?
The welcome bonus typically has a 30x wagering requirement on the bonus amount. Always verify the current terms on the site.
Is PointsBet licensed?
Yes, it is licensed by the Curacao eGaming Authority. This means that while the platform is legitimate, winnings may be subject to local taxes.
Good to Know
For the best return to player (RTP), focus on blackjack variants (RTP ~99.5% with perfect strategy), video poker (~99%+), and baccarat (~98.9%). Avoid keno (RTP ~75%), scratch cards (~85%), and side bets on table games, as they often have high house edges. Slots vary widely; look for those with RTP above 96%.
By following this guide, you will be well-equipped to navigate PointsBet, from sign-up to payouts. Always gamble responsibly and set personal limits.